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FAQ

Select from the tabs on the left of this page for FAQs or contact the Library for assistance

Join the Library

All Austin Health staff are members of the Library upon commencement of their role. Mercy Heidelberg staff and students are eligible to join the Library, along with students on placement at Austin Health. Please complete the membership form.

Membership categories and information about Library collections and services is available on our Membership, collections & borrowing page. Opening hours, location and library facility information is on our Library spaces & facilities page

 

Forgotten your Library username and password

Austin Health staff should use their Austin network IT credentials if prompted to login. If you have forgotten you IT password, please contact IT for assistance.
For Mercy Heidelberg staff and students and students on placement with Austin Health, your Library username is the barcode on the back of your Austin Library membership card, including the letters. You can reset your password at any time.

 

Membership has expired

If you see the message "your membership has expired" please contact us on library@austin.org.au and we will reinstate it for you.

 

Renew Library books

You can renew your library loans 3 times, unless another person has placed a hold on the same book.
If the book you are renewing is overdue, contact us and we can extend the loan for you (again, unless there is a hold on the book).

 

Borrow a book out of Library staffed hours

The Library bookroom is open Monday - Friday, 8.30am to 5.00pm. If you cannot make it to the Library during these hours, email us at library@austin.org.au and we will loan the book to you and arrange an out-of-hours collection. 

contact us icon Contact the Austin Health Library
email: library@austin.org.au
phone: 03 9496 5393
hours: Mon-Fri 8.30am-5.00pm

The Library space is available 24/7 via security card for all Austin Health and Mercy Heidelberg staff. Library staff are unavailable Vic. public holidays.