Skip to Main Content

FAQ

Select from the tabs on the left of this page for FAQs or contact the Library for assistance

Print book requests

We send print books to Austin staff at Repat and Royal Talbot via the internal mail on request.

Email library@austin.org.au and include: 

  1. Your name, email address and phone number
  2. Book title, Author and edition (if relevant)
  3. Your department name and location including building, level, etc

We will email you when the book has been put in the internal mail. You can also return the book to us via the internal mail. Please address it: 

Austin Library
Level 4, Lance Townsend Building

Note: The returns box at Repat has been removed. Please return all books via internal mail.

Online access

Accessing journals and databases when onsite at Austin Health, Repat and Royal Talbot

All Austin Health and Mercy Heidelberg staff and students have full access to all online journals and databases when working onsite at any Austin Health campus or Mercy Heidelberg, or when using a computer or device that is connected to the Austin IT network.

Go the the Library website at www.austin.org.au/library/

Use the catalogue search box on the home page of the Library website to search for books, eBooks, journals, journal articles and more. Use the 'Find Journals A-Z List' link, or the 'Advanced Search' link to narrow your search.

 

Accessing journals and databases when not onsite

You must be a Austin Library member to access journals and databases when not onsite. Austin Health staff are members of the Library upon commencement. Mercy Heidelberg staff and students, and students on placement at Austin Health should join the Library.

 

When searching the Library catalogue or databases on the Library website, you may be asked to log in for full access to a particular resource. 

Austin Health staff: use your Austin network IT credentials.

Mercy Heidelberg staff and students and students on placement at Austin Health: Log in using your Library credentials: 

  • Username = Barcode on the back of your Library card (including the letters)
  • Password = the password you created when you set up your Library account

 

Troubleshooting

Have you:

  1. Entered your barcode correctly? Check the caps lock and also include the letters.
  2. Set a password?  You can set or reset your Library password at any time using the 'Set/reset Library password' link on the homepage of the Library website.
  3. Accessed the article via the Library website? If you Google an article you are not connected to the Library website, and therefore won't be recognised as being entitled to our subscriptions. Copy the article heading and paste it into the Library catalogue on our website.
    See our Searching for the full text of an article page for more information and tips.
  4. Renewed your Library membership? Contact the library and we can renew it for you.
  5. Still having trouble? Contact the Library